Shipping Policy

 

No worries, we ship via FedEx to provide you with the most reliable service available. Customers are encouraged to pay attention to the delivery date when the tracking number is provided to avoid any delivery issues.

SHIPPING POLICY

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Key Pet Supplies passes on our actual discounted shipping costs plus a minimal handling fee for most packages based on shipping package weight. Shipping package weight is typically the rated weight of your package. If an item is overly large yet light, the shipping package weight may be increased above actual based on a volume calculation. Once an item is outside the window for free shipping the customer will be contacted about shipping fees. Other instructions including expedited or International shipping are noted below.

Currently we do not ship internationally. Products can be shipped regular ground, next day or second day air. Because we currently only ship via FedEx for standard ground shipments and expedited delivery, we are unable to ship to Post Office boxes.

  • Free Standard Shipping automatically applies to your qualifying minimum online purchase subtotal of $40 based on weight. Some items are excluded and customer will be contacted about shipping fees. No promotion code necessary. Subtotal refers to amount of order before taxes and shipping. All Free Shipping is based on Standard Shipping rates utilizing FedEx Ground.
  • Free Shipping Exclusions: Free Shipping offers exclude heavy as well as freight items and are only available in the contiguous 42 states. 
  • Shipping is not available for P.O. Boxes or military APO/FPO addresses.
  • Outside Standard Shipping Window: Cat litter, dog litter, ice melter, wild bird food, aquatic gravel and accents; out-of-stock items, orders exceeding 40 lbs; product dimensions exceeding 11-7⁄8" x 10-3⁄4" x 11" and applicable taxes do not qualify for free shipping.Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart. Customers will be contacted by email with a shipping fee.

Standard Ground (3-6 business days*) Most products may be shipped to the 42 contiguous United States via Standard Ground Service and are expected to arrive within 3-6 business days after the order has been processed.


Second Day (2-3 business days*) Most products may be shipped to the 42 contiguous United States via Second Day Service and arrive within 2-3 business days after the order has been processed.

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Next Day (1-2 business days*) Most products may be shipped to the 42 contiguous United States via Overnight Service and arrive within 1-2 business days after the order has been processed.


Standard Freight (7-14 business days*) Heavy or oddly shaped products must be shipped alone via a freight trucking company.The following products cannot be shipped via regular postal service at this time: products over 50 lbs., products with large dimensions, freight-only products and flammable products; products that easily break; products that are oversize or otherwise restricted. Customers will be contacted about shipping fees.